All US orders over $20 receive free carbon neutral shipping and will ship in 1-3 business days from the date of payment via USPS First Class Mail with a tracking number. All US orders under $20 are subject to $4 carbon neutral shipping via USPS First Class Mail. If you would like to upgrade your shipping, you may select USPS Priority Mail or USPS Priority Mail Express for an extra fee. You may receive shipping updates via our provider, Sendle.
International customers can select between USPS First Class International, DHL, or UPS at checkout. For additional international shipping options, please reach out to us.
Please note: Our 2022 domestic holiday shipping cut off is Friday, December 9th. Any orders received after this date will ship as soon as possible, but may be delayed due to carrier shipping volume.
Please see our Shipping Policy for full details.
All orders are packaged with protective material to ensure they arrive safely. We try to reuse and recycle as much shipping material as possible, so from time to time, your order may have a bit of extra tape or different filler. If you prefer not to receive recycled shipping materials, please add a note to your order.
Please contact us at email@example.com within 6 hours of placing your order.
We accept returns for refund within 14 days of delivery. All sales are final on international orders and sale items. Please see our Return Policy for full details.
Yes, all of our skincare products are handcrafted in Denver, Colorado. We know that what you put on your skin matters, so in our mixing process, we follow food-grade safety protocols.
Please see Our Process for more details.
We only source high-quality natural ingredients. Please see each product's page, under the Ingredients tab, for a full list of ingredients.
Yes, all of our hair accessories are sewn in our home sewing studio in Denver, Colorado. This is also why we have limited inventory for our hair accessories! Sewing is one of my hobbies, and you can see more examples of clothing and home goods I’ve sewn on Instagram.
That’s a good question! We recommend:
For mixing bowls and spoons: Hand wash with water and soap. Avoid using harsh materials to scrub, as this may damage the items. Let air dry. Do not soak.
For hair accessories: Hand wash or spot clean with cold water and soap. Lay flat to dry. Do not tumble dry.
Wow, first of all, thanks! We're flattered and so grateful for your interest. Chuan's Promise products are sold in stores, boutiques and zero waste/refill shops across the country. You can find our wholesale information on Faire, Abound, Bulletin and Handshake, or you can email us directly at firstname.lastname@example.org with details of your order and we will get back to you as soon as possible. Wholesale customers with an approved wholesale login may access our product catalog here.